FAQ

What types of plants do you specialize in?

We offer a diverse selection of gardening treasures including Flower Bulbs (like Daffodils and Crocus), Fruit Trees (including Citrus, Apple, Pear, and Dwarf varieties), Berry Plants, Exotic Plants, Tubers (such as Begonias and Dahlias), and Herbaceous Border Plants. Whether you’re looking to create a cutting garden or plant an orchard, we have something for every gardener.

Are your plants suitable for container gardening?

Yes! Many of our plants, particularly our Patio Plants and Dwarf Fruit Trees, are perfect for container gardening. These varieties are specially selected to thrive in limited spaces while still providing beautiful blooms or bountiful harvests.

Do you provide growing instructions with my order?

Absolutely! Each order comes with detailed care instructions to help your new plants thrive. We want to set you up for gardening success from the moment your plants arrive.

What shipping methods do you offer?

We offer two convenient shipping options:
– Standard Shipping ($12.95): Handled by DHL or FedEx, delivered in 10-15 days after shipping
– Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 days after shipping
All orders are processed within 1-2 business days before shipping.

Do you ship internationally?

Yes! We’re proud to serve gardeners worldwide with limited exceptions. We cannot ship to some parts of Asia and remote areas where we cannot guarantee safe delivery. Our carriers are experienced in handling international plant shipments and ensuring compliance with regulations.

How are plants packaged to ensure they arrive safely?

Our team takes great care in packaging your gardening treasures. Each plant and bulb is carefully selected and packaged using specialized materials to maintain health and vitality during transit. We treat every item with expert care, from robust trees to delicate bulbs.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

How long does order processing take?

Our dedicated team takes 1-2 business days to process your order. This includes carefully selecting, packaging, and preparing your plants for their journey to your garden.

What is your return policy?

Your satisfaction is our priority. If you’re not completely happy with your order, you may return it within 15 days of receipt. Please contact our support team at [email protected] to initiate a return, and we’ll guide you through the simple process.

What if my plants arrive damaged?

We take great care in packaging, but sometimes shipping can be rough. If your plants arrive damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll make it right.

I’m new to gardening. Where should I start?

Welcome to the wonderful world of gardening! We recommend starting with our beginner-friendly options like Flower Bulbs (Daffodils and Crocus are particularly easy) or Hardy Herbaceous Plants. Remember, every gardener was once a beginner – we’re here to support your growing journey!

Can I get advice on plant selection for my region?

While we can’t provide specific regional advice due to the wide variety of microclimates, our product descriptions include general hardiness and growing information. We recommend consulting with local gardening resources for specific regional advice.