Welcome to Bulb Garden Store, where we bring the joy of gardening right to your doorstep. We understand that receiving healthy plants and timely deliveries is crucial to your gardening success. Below you’ll find all the details about how we ship your orders and our policy on returns and exchanges.

Shipping Policy

Order Processing Time

We take great care in preparing your order for shipment. All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Time

We ship globally, excluding Asia and a few remote regions. We offer two reliable shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Flat Rate: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs clearance and local postal services.

Returns & Exchanges Policy

Your satisfaction is our top priority. However, due to the unique nature of our products, we have a specific returns policy.

Important Note on Perishable Goods: To ensure the health and viability of our living products, ALL PLANTS, BULBS, AND TUBERS ARE FINAL SALE and cannot be returned or exchanged. This is due to their highly perishable nature, which makes it impossible for us to resell or replant them. This includes every item in our menu, such as Apple Trees, Pear Trees, Begonia Tubers, Blueberry Plants, Citrus Trees, all Flower Bulbs, Fruit Trees, and more.

Eligible Items for Return

We can only accept returns or exchanges on non-plant, non-perishable items such as:

  • Gardening tools (when offered)
  • Pots and planters (when offered)
  • Decorative garden items (when offered)
  • Other non-living accessories

Return Process

To initiate a return or exchange for an eligible item, please follow these steps within 15 days of receiving your order:

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for return.
  2. Wait for Authorization: Our team will respond within 2 business days with a return authorization number and detailed instructions.
  3. Ship the Item: Once authorized, securely package the item and mail it to us at:

    Bulb Garden Store
    498 Sunburst Drive
    Fort Myers, US 33905
  4. Processing: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund or exchange.

Return Shipping Costs

The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong item or a damaged non-plant product). We highly recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee we will receive it.

Refund Timeline & Method

If your return is approved, your refund will be processed within 5-7 business days after we receive the returned item. The refund will be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement. Please note that original shipping fees are non-refundable.

For approved exchanges, we will cover the cost of shipping the replacement item to you.

Damaged or Incorrect Items

If you receive a damaged non-plant item or the wrong product, please contact us immediately at [email protected]. Include your order number and photos of the damaged or incorrect item. We will quickly arrange for a replacement or refund and provide a prepaid shipping label if necessary.

Have Questions?

We’re here to help! If you have any questions about shipping or returns, please don’t hesitate to reach out to us at [email protected].

Thank you for trusting Bulb Garden Store for your gardening needs. We wish you many seasons of happy and successful gardening!

Warmly,
The Bulb Garden Store Team